Commercial banks’ technology upgrades over the past few weeks has caused untold hardships to customers, striking fear into those operating accounts in rural communities.
Sterling Bank customers were the first to taste the pill of frustration after the bank’s migration of its systems from T24 to SEABaaS, a new custom-built core banking locally-developed application, caused disruptions that lasted for days.
This shut out many Nigerians from banking operations and left several customers stranded and frustrated after it extended for over a week.
According to reports, the bank is moving its core banking platform change to Finacle, a software built by Infosys from Basis.
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