Launching an AI feature? What to have ready
For education only. Not legal advice. Tellbrief is not a law firm.
When customers use an AI feature, your lawyer will want to know which model you use, what data goes into it and what you’ve told people about how it works.
Records to have ready
- Your AI provider’s terms and any data or privacy settings you chose.
- What the feature does, in a few sentences, with a screenshot.
- What customer data goes into it, and whether any of it is personal.
- Anything you tell customers about the AI: on the website, in the app or in sales materials.
- Your privacy policy and customer terms.
Send them only if your lawyer asks. For the first call, knowing where each one is is enough.
Write down what you claim
List what you say the feature can do: how accurate it is, what it decides, what it saves people. Note what you can show to back each claim up.
Questions worth asking your lawyer
- What should we tell customers about how our AI works?
- Can we back up the claims we make about results, health, safety or performance?
- What personal information do we collect, and does our privacy notice match it?
- Who owns what the AI produces for our customers?
Tellbrief adds questions like these to your brief when your answers point to them.
Questions
Do we need to say we use AI?
That’s a question for your lawyer. Bring what you tell customers today.
The AI only helps our own team. Does this apply?
Say so on the first call. Your lawyer will want to know what data it sees.
Get your lawyer up to speed before the first call
About 30 questions, most of them one tap, free and with no account. Tellbrief turns your answers into a brief your lawyer can work from, and you keep a copy.
Start your brief →For education only. This article is general information for founders, not legal advice, and reading it doesn’t make you anyone’s client. Tellbrief is not a law firm. For advice about your situation, talk to a licensed lawyer.