Made-up example · Shortened for this page
The business
A local bakery sells from one shop and is preparing to supply two cafés.
What the owner wants to ask
“We’ve agreed prices by email. Do we need anything else before we start delivering?”
What has happened so far
Deliveries are planned for next month. The cafés expect weekly orders. The owner is not sure what happens if an order is cancelled or goods are returned.
Records to ask for
The email discussions, price list, any order terms and the proposed delivery schedule.
Still to clarify
Who is buying from the bakery? What has been agreed about orders, payment and returns? Is there a written start date?